1. Process scale

Incoming items per month

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Outgoing items per month

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Documents in bulk mailings per month

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Average handling time per regular item minFull hourly employment cost PLN

Assess process maturity

Select the statements that describe your current situation.

Several people handle correspondence without one process owner.There is no central register of items and statuses.Deadlines and posting confirmations are tracked manually.Employees regularly travel to a post office or wait for a courier.There is no reliable cover during holidays and absences.Serial mailings are assembled, printed or inserted manually.Returns and undelivered items are not analysed systematically.Mailing reports have to be prepared manually.

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Company nameFull nameEmail address for the calculationTelephone (optional)Position / roleCompany sizeCity / countryCompany website (optional)Preferred contact methodWhen are you considering a change?Anything else we should know? (optional)

How much time does correspondence handling consume?

1. Process scale

Assess process maturity

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